Avoca vs Sameday AI: Pricing, Features and Which to Pick
Two AI CSRs built for home service trades, both with certified ServiceTitan apps. One publishes its prices and connects to more tools; the other adds human backup and SOC 2 Type 2.
By , research by the BestBots team · Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Pick Sameday AI if you want a price before a demo, booking into more field service tools and a 30 minute setup: $449 a month covers 500 minutes. Pick Avoca if you run a larger operation on ServiceTitan and want human backup CSRs, caller history before hello and SOC 2 Type 2, and you are fine with a quote only sale.
Side by side
| Spec | Avoca | Sameday AI |
|---|---|---|
| BestBots Score | 4.0 | 3.9 |
| Starting price | Quote only | $449 per month |
| Pricing model | Quote only | per minute bundle |
| Free trial | None listed | None listed |
| Minutes or calls included | Not published, quote only | 500 or 1,000 minutes |
| Overage | Not published | Not published |
| Appointment booking | Yes, books jobs into ServiceTitan (certified app), Housecall Pro and FieldRoutes | Yes, into ServiceTitan, Housecall Pro, FieldRoutes, Service Fusion and others |
| Live agent backup | Yes, Human in the Loop team of Avoca trained CSRs in North America | Your own team can take or hand calls back to the AI |
| Languages | Multiple languages, list not published | Multilingual voices on Enterprise |
| Setup time | Not published; demo first | About 30 minutes to start taking calls, per Sameday |
| Call recording | Yes, every call scored and analyzed in Coach | Yes, every call, text and booking logged with transcripts |
| CRM integrations | ServiceTitan, Housecall Pro, FieldRoutes, Google Local Services Ads | ServiceTitan, Housecall Pro, FieldRoutes, AccuLynx, JobNimbus, MaidCentral, Service Fusion |
The short answer
- Sameday AI wins on price transparency, integration breadth (seven field service tools plus Thumbtack, Angi, Google Local Services and Facebook leads), setup speed and multi location value.
- Avoca wins on human backup, caller recognition, emergency routing detail, security paperwork and funding behind the vendor.
Both are certified ServiceTitan apps, both book into Housecall Pro and FieldRoutes, and both bundle extras beyond answering, such as call scoring and outbound campaigns.
Pricing
As of October 2026:
| Avoca | Sameday AI | |
|---|---|---|
| Published price | None, quote after demo | Launch from $449 per month, Scale from $789 |
| Included | Not published | 500 or 1,000 minutes |
| Users and locations | Not published | Unlimited users; 3 locations on Launch, unlimited on Scale |
| Overage | Not published | Not published |
| Setup fee | Not published; Upfirst reports $600 from customer quotes | Not published |
| Trial | None found | Not listed |
| Third party estimates | $1,000 to $3,500 a month (ServiceAgent); $1,100 plus $600 setup (Upfirst) | Not needed |
Per call, Sameday Launch works out to about $2.70 for 3 minute calls and Scale about $2.37. If an Avoca quote came in at the reported $1,100 for 1,000 minutes, that is about $3.30 per 3 minute call; at the same price for 1,500 minutes it would fall to about $2.20. The competitor estimates for Avoca have not been confirmed by Avoca, so get your own quote and compare it with these numbers. Our Avoca pricing page breaks the math down further; run your volume and CSR wages in the calculator and see category medians in the AI Price Index.
Models and features
| Avoca | Sameday AI | |
|---|---|---|
| Channels | Calls, texts, chat, email in a unified inbox | Calls, texts, lead platforms |
| ServiceTitan | Certified app | Certified app |
| Other field service tools | Housecall Pro, FieldRoutes | Housecall Pro, FieldRoutes, AccuLynx, JobNimbus, MaidCentral, Service Fusion |
| Lead sources | Google LSA, Speed to Lead (under 15 seconds) | Thumbtack, Google Local Services, Angi, Facebook |
| Human backup | Avoca CSRs in North America take 15 to 20% of calls | Your team, inside Sameday's phone system |
| Caller history | Past jobs, equipment, membership tier, lifetime value before the caller speaks | Not described |
| Emergency handling | Urgent keyword detection, routes to on call techs | After hours playbook |
| Call scoring | Coach scores every human and AI call | Coach analyzes call quality |
| Outbound | Multi channel SMS and call campaigns | Campaigns for memberships and reactivation |
| Phone system | Not described | Included, port or keep your carrier |
| Languages | Multiple, list not published | Multilingual voices on Enterprise |
| Voice cloning | Not listed | Scale plan |
| Approvals | Not described | Sensitive messages need approval before sending |
| Setup | Demo first, time not published | About 30 minutes, per Sameday |
Specific head to head scenarios
Multi location HVAC company on ServiceTitan with a CSR team
Three or more locations, 1,500+ calls a month, CSRs already on payroll. Winner: Avoca. The Human in the Loop CSRs, caller history lookup and Coach scoring across human and AI calls are built for this operator, and Avoca's case studies (H.L. Bowman, Granite Comfort, Wilson Companies) come from it.
Two to five truck plumbing shop that wants a price today
Winner: Sameday AI. $449 for 500 minutes is on the page, setup takes about 30 minutes, and unlimited users with 3 locations are included. You can budget without a sales cycle.
Roofing contractor on AccuLynx or JobNimbus
Winner: Sameday AI. It books into both. Avoca lists roofing as a trade but not these integrations.
Pest control or lawn care on FieldRoutes
Winner: Sameday AI, narrowly. Both integrate with FieldRoutes, but Sameday is an official FieldRoutes partner, publishes its price and also answers Thumbtack and Angi leads.
Company that must pass a security review
Winner: Avoca. It shows SOC 2 Type 2. We found no SOC 2 or HIPAA claim from Sameday.
Shop that lives on lead platforms
A company buying leads from Thumbtack, Angi and Google Local Services. Winner: Sameday AI. It answers all of those plus Facebook leads. Avoca integrates with Google LSA and responds to web leads in under 15 seconds, but does not list Thumbtack or Angi.
Privacy
Avoca displays SOC 2 Type 2. Its privacy policy says it does not sell personal data and deletes calendar data within 30 days of disconnecting, but does not address AI training on call recordings. Sameday AI Inc.'s privacy policy does not mention SOC 2, HIPAA, recordings or AI training, and says it may collect data from public databases, marketing partners and social platforms. Avoca is ahead on documented security. Ask either vendor for a data processing agreement covering recordings and model training.
Reviews and trust
Neither has a public review listing with 10+ reviews that we could open. Both cite vendor selected customer results: Sameday says nearly 2,000 service businesses and 4M+ AI answered calls; Avoca says 1,000+ service businesses and announced a $1B valuation in April 2026 backed by Kleiner Perkins, Meritech, General Catalyst and Y Combinator. Ask each for references in your trade and size.
Verdict
Sameday AI is the better choice for most home service shops: published pricing, a certified ServiceTitan app, the broadest field service and lead platform coverage we found, and a 30 minute setup. Avoca is the better choice for established, multi location operators on ServiceTitan who want trained human CSRs behind the AI, caller history on every call and SOC 2 Type 2, and who will negotiate a quote. Price Sameday first, then use its published numbers to judge Avoca's quote. Full reviews: Avoca and Sameday AI. More options: Avoca alternatives.
Frequently asked questions
Is Avoca or Sameday AI better?
Sameday AI is the better pick for most trade shops because it publishes its prices, books into more field service tools and sets up in about 30 minutes. Avoca is better for larger operators that want human backup CSRs, caller history lookup and SOC 2 Type 2.
Which is cheaper, Avoca or Sameday AI?
Sameday publishes $449 for 500 minutes and $789 for 1,000. Avoca does not publish prices; Upfirst reports a customer quote of $1,100 a month plus a $600 setup fee, and ServiceAgent estimates $1,000 to $3,500. On the published and reported numbers, Sameday is cheaper.
Do both integrate with ServiceTitan?
Yes. Both are certified ServiceTitan apps and both also book into Housecall Pro and FieldRoutes.
Does either work with Jobber?
Neither lists Jobber. Jobber users should look at Jobber's own AI Receptionist add on at $29 a month.
Which one has real people as backup?
Avoca. Its Human in the Loop CSRs, based across North America, take the 15 to 20 percent of calls the AI escalates. Sameday hands calls to your own team through its phone system.
Which is better for roofing companies?
Sameday AI, because it books into AccuLynx and JobNimbus, two common roofing platforms. Avoca lists roofing as a trade but not those integrations.
Which is more secure?
Avoca shows SOC 2 Type 2 certification. We found no SOC 2 or HIPAA claim on Sameday's site or privacy policy.