Avoca Review 2026: Pricing, Features and Verdict

What it is

Avoca builds AI agents for the services economy, starting with home services. Its core product, the AI CSR, answers inbound calls within two rings, replies to texts and chats, books jobs straight into your field service software, and hands off to a person when needed. Around it sits a suite of add ons: Simple Scheduler for online self booking, Web Chat, Speed to Lead (responds to new leads in under 15 seconds), Outbound Campaigns (SMS and call drips), a Google Local Services Ads integration, Coach (call scoring and QA for every call, human or AI) and Analytics.

The company was founded by Tyson Chen and Apurva Shrivastava and announced a $125M total raise at a $1B valuation on April 27, 2026, with Kleiner Perkins, Meritech, General Catalyst, Amplify Partners, Nexus Venture Partners and Y Combinator. It says 1,000+ service businesses use it.

Avoca is not a self serve tool. There is no sign up button and no trial; you book a demo.

Pricing explained

Avoca publishes no prices, plans, minute counts or overage rates. Its site routes every buyer to a demo, and there is no pricing page. Here is every data point we could find, labeled by source:

Data point	Source	Status
Pricing set after a demo, no public price sheet	avoca.ai	Verified on vendor site
"Starts at $1,100 a month plus a $600 setup fee"	Upfirst, from quotes its customers shared	Third party, unverified
About $1,000 to $3,500 a month, scaling with call volume	ServiceAgent, a competitor	Third party estimate
$400 gift card for referring a qualifying demo	Avoca referral terms	Verified on vendor site

Treat the third party numbers as a range to sanity check a quote, not as Avoca's price. Both come from competitors who sell against Avoca. For context, the closest published price in the same niche is Sameday AI at $449 a month for 500 minutes and $789 for 1,000.

What to ask on the demo, so you can compare the quote:

• Is billing per minute, per call, per location or per CSR seat replaced?
• What is included, and which products (Coach, Outbound, Speed to Lead, LSA) are separate?
• Is there a setup or onboarding fee?
• What is the contract length, and is there an out clause in the first 90 days?
• Are Human in the Loop CSR minutes included or billed on top?

Our Avoca pricing page models what a quote at those levels means per call, and the calculator compares it with a CSR salary.

Key features

Certified ServiceTitan app

Avoca is a certified ServiceTitan app and books jobs into ServiceTitan in real time during the conversation, updating the customer record as it goes. It also books into Housecall Pro and FieldRoutes. Avoca says it extracts 12+ CRM fields per call automatically.

Caller recognition

Before the caller speaks, Avoca pulls their history: past jobs, equipment, membership tier and lifetime value. That lets the AI greet a member by name, ask about the unit it serviced last spring, or route a high value customer differently.

Emergency routing

Avoca listens for urgent keywords and intent, such as no heat, AC out or a gas smell, and routes those calls straight to on call technicians. Urgent texts and calls are flagged for faster action. For trades that make their margin on after hours emergencies, this is the feature that pays for the product.

Human in the Loop CSRs

Avoca employs trained CSRs across North America who take escalated calls. Per Avoca, the AI handles 80 to 85 percent of inbound calls and the rest go to these CSRs with a warm transfer that includes who is calling, why, their address, account status and equipment. Avoca says transfers take under 3 seconds. CSRs train on Coach before they take live calls. Most AI receptionists hand off only to your own staff.

Coach and Analytics

Coach scores every call, human or AI, so a call center manager can QA the whole team in one place. Analytics centralizes booking rate, call volume and outcomes.

Google LSA, Speed to Lead and Outbound

Avoca answers Google Local Services Ads leads directly, responds to web leads in under 15 seconds, and runs multi channel outbound SMS and call drip campaigns.

Results Avoca reports

Avoca's homepage cites customers: H.L. Bowman says Avoca handles 70% of its call volume, an Aire Serv location says booking went from 55% to 90%, Granite Comfort grew revenue 20% year over year, and Wilson Companies says call quality went from 40% to 95% at about 400 calls a week. These are vendor selected case studies, not independent data.

What users say

We found no review listing for Avoca with 10 or more reviews that we could open. Trustpilot has no Avoca profile, and G2 and Capterra blocked our requests. That is common for a company that sells only through demos to mid market operators, but it means you are relying on Avoca's own case studies. Ask for two references in your trade and size, and call them.

Privacy and security

Avoca displays SOC 2 Type 2 certification. Its privacy policy says it does not sell personal data, shares data with service providers, Google services for calendars, authorities when legally required and possibly advertising and marketing partners, and keeps data only as long as needed, deleting calendar data within 30 days of disconnecting. The policy does not say whether call recordings are used to train AI models. Ask for a data processing agreement that covers recordings, retention and model training before you sign.

Who it is for

• HVAC, plumbing and electrical companies on ServiceTitan
• Shops with an existing CSR team that want AI to absorb volume and after hours calls
• Multi location operators that want call scoring across human and AI calls
• Companies that run Google LSA and want every lead answered fast
• Operators who value a human backup team over the lowest price

Who should skip it

• Solo operators and small crews. Jobber AI Receptionist is a $29 add on for Jobber users.
• Buyers who need a price before a call. Sameday AI publishes $449 and $789 plans.
• Jobber shops. Jobber is not a listed Avoca integration.
• General small businesses. Smith.ai and Upfirst publish low entry prices and serve many industries.

Alternatives

• Sameday AI: published pricing, certified ServiceTitan app, more field service integrations.
• Housecall Pro CSR AI: built into Housecall Pro.
• Jobber AI Receptionist: $29 add on inside Jobber.
• Smith.ai: AI plus live receptionist add on, published per call pricing.

More: Avoca alternatives. Head to head: Avoca vs Sameday AI.

Verdict

On features, Avoca is the strongest AI receptionist for home service trades we compared: certified ServiceTitan booking, caller history, emergency routing and a real human backup team. It is built for established shops with call volume and CSR payroll to replace, and its funding and SOC 2 Type 2 make it a safe vendor bet. What holds the score back is value and transparency: no public price, no public review base and a demo first sale. Get the quote, compare it with Sameday's published plans, and ask for references. Full rankings: best AI receptionists and AI receptionist for HVAC.