Tickets Bot Review 2026: Pricing, Features and Verdict

What it is

Tickets is a support ticket bot for Discord with a web dashboard, operated by BH Cloud Labs Ltd, a company registered in England and Wales (No. 16211348). Its current bot is Tickets v2, which its top.gg listing calls the successor to the original Tickets bot. The code lives in the TicketsBot-cloud GitHub organization (30 public repositories, mostly MIT licensed), and the organization says it serves more than 600,000 communities.

Members open a ticket from a panel (one button per topic), answer an optional form, and land in a private channel or thread with your support team. Staff can claim tickets, and closed tickets are saved as transcripts you can read in the dashboard.

Pricing explained

Plan	Price	Panels	What it adds
Free	$0	3	Unlimited tickets, automatic archives, forms, claiming, support teams
Voting Premium	Free via /vote	3	Small bonus perks for voting
Premium	$2.99 per server per month	Unlimited	Statistics, autoclose, exit surveys, embed colour, analytics dashboard, footer branding removal
Whitelabel	$6.99 per month	Unlimited	Premium plus custom bot name, avatar and status

Prices are from tickets.bot/premium in October 2026, billed through Patreon. The page says multi server discounts are available but does not list them, and there is no yearly plan.

Feature list from the premium page. Unlimited tickets, automatic ticket archives, forms, ticket claiming, message footer branding removal, statistics, support hours, exit surveys, autoclose, custom commands from tags, custom embed colour, live message updates and sending messages from the dashboard, an analytics dashboard, knowledge base branding, bulk ticket actions and an awaiting response category. The page's layout does not show every plan mapping cleanly, so check the toggles in the dashboard before you pay.

Year one cost: $0 for most servers, or $35.88 for premium on one server. Ticket Tool premium is $7.99 a month ($95.88 a year). See the Price Index.

Key features

Panels

One click ticket creation with a separate button for each topic, such as billing, bug reports or appeals. Free servers get 3 panels; premium is unlimited.

Forms

Custom questions users answer before the ticket opens, so staff see order numbers or usernames up front instead of asking.

Claiming and support teams

Staff claim a ticket to own it. Support teams map different staff roles to different panels, so appeal tickets only reach senior moderators.

Transcripts

Closed tickets are archived automatically to cloud storage on every plan. A separate cleanup service removes transcripts a month after the bot leaves your server.

Support hours

Set the hours your team is available, so users know when to expect a reply.

Feedback and exit surveys

Users rate the service when a ticket closes, and premium adds exit surveys and statistics on volume and ratings.

Autoclose

Premium closes stale tickets automatically after a period of inactivity.

Whitelabel

Run the bot under your own name, avatar and status with Tickets branding removed, for $6.99 a month. A daemon checks that whitelabel owners still have an active subscription.

Setup

1. Invite the bot from invite.tickets.bot and log in to dashboard.tickets.bot.
2. Create a support team and assign staff roles.
3. Build a panel per topic and attach a form to each.
4. Set the ticket category, transcript channel and support hours.
5. Post the panel in a public channel and run a test ticket.

The docs at docs.tickets.bot cover panels, transcripts, forms, feedback, claiming and staff teams.

What users say

Tickets v2's top.gg listing did not show a review count we could verify this month, so we report no rating for the current bot. The vendor's own claim of more than 600,000 communities suggests a large user base. Compare Ticket Tool at 4.07 on top.gg from 183 reviews.

Privacy and security

Tickets publishes a privacy policy and terms on tickets.bot. Its open source repositories include a data removal service that deletes unneeded user data after 30 days and a cleanup daemon that removes transcripts a month after the bot leaves a server; archives are stored in S3 object storage. Because the code is public, you can audit how ticket data is handled, which few Discord bots allow. Ticket transcripts can contain personal data, so limit transcript channel access to staff.

Tickets vs Ticket Tool at a glance

	Tickets	Ticket Tool
Free tickets	Unlimited	Capped at 10 tickets a minute
Free panels	3	Unlimited
Claiming	Free	Premium
Automatic transcripts	Free	Premium (transcripts on free)
Premium price	$2.99 per server per month	$7.99 per month
Open source	Yes, MIT	No

Ticket Tool's limits are from its own plan list in our records. For a server with one or two support topics, Tickets' free plan covers more. For a server with many separate request types and no budget, Ticket Tool's unlimited free panels may matter more than claiming.

Who it is for

• Gaming, creator and community servers that run support, appeals or applications through tickets.
• Small servers that need unlimited tickets and transcripts without paying.
• Brands that want a white label support bot for $6.99 a month.
• Admins who prefer open source tools.

Who should skip it

• Servers that need more than 3 panels and do not want to pay: Ticket Tool offers unlimited panels free.
• Teams that want tickets inside an all in one moderation bot: Dyno.
• Anyone who cannot pay through Patreon.

Alternatives

• Ticket Tool review: unlimited free panels, premium $7.99 a month.
• Dyno review: automod and moderation with a ticket module.
• Sapphire review: free moderation and logging to pair with Tickets.
• ProBot review: multi purpose bot with welcome images and protection.
• Wick review: security bot to protect a support server.
• More in best Discord ticket bots.

Verdict

Tickets is the ticket bot to install first. Its free plan covers what most servers need, premium at $2.99 is the cheapest in the category, and open source code is a rare trust signal. Pay only when you outgrow 3 panels or want statistics and autoclose.