Tidio Pricing (2026): Plans, Lyro AI Costs and Worked Math
Every Tidio plan, how billable conversations and Lyro AI conversations are counted, the add ons, and the real monthly bill at four business sizes, as of October 2026.
By , research by the BestBots team · Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Tidio costs $0 to $349 a month for live chat and helpdesk in October 2026, plus a separate Lyro AI quota from $39 for 50 conversations to $700 for 1,000. A small store on Starter with 100 Lyro conversations pays $104 a month, or about $87 billed annually. Lyro bills per conversation it replies to, resolved or not.
- Starting price
- $29 per month
- Pricing model
- per conversation
- Free plan
- Yes
- Free trial
- 7 days
- Price per resolution
- Not per resolution: $0.70 to $0.78 per Lyro conversation on monthly tiers
- Channels
- Website chat widget plus channels connected to Tidio; Lyro Connect for Zendesk, Intercom, Salesforce
- Human handoff
- Yes, rule based handoff and ticket creation
- Knowledge sources
- Website scrape, FAQ upload, support content
- Seats included
- 10 seats on Free, Starter and Growth; custom on Plus
The price list
Tidio sells three products that you can buy alone or together: Customer Service (live chat and helpdesk), Lyro AI Agent and Flows (rule based automation).
Customer Service plans
| Plan | Monthly | Annual (per month) | Billable conversations | Seats |
|---|---|---|---|---|
| Free | $0 | $0 | 50 | 10 |
| Starter | $29 | $24.17 | 100 | 10 |
| Growth | $59 to $349 | From $49.17 | 250 to 2,000 | 10 |
| Plus | From $300 plus usage | Quote | Custom | Custom |
| Premium | Quote | Quote | Custom | Custom |
Growth tiers billed monthly: 250 conversations $59, 400 $89, 600 $129, 800 $159, 1,000 $179, 1,500 $249, 2,000 $349.
Lyro AI Agent quotas (billed monthly)
| Lyro conversations a month | Price | Per conversation |
|---|---|---|
| 50 | $39 | $0.78 |
| 100 | $75 | $0.75 |
| 150 | $110 | $0.73 |
| 200 | $140 | $0.70 |
| 300 | $210 | $0.70 |
| 500 | $350 | $0.70 |
| 750 | $525 | $0.70 |
| 1,000 | $700 | $0.70 |
Every account gets 50 Lyro conversations free once. A paid quota refreshes monthly and unlocks Lyro actions beyond the first and Lyro product recommendations. Premium starts at 3,000 Lyro conversations with a guaranteed 50% resolution rate and pay per resolution billing, quote only.
Flows and add ons
- Flows: first 100 visitors reached free, then $29 a month for 2,000 up to $299 for 100,000
- Remove Tidio branding: add on, $16.67 a month on annual billing
- Annual billing: two months free on every plan
What each limit means in practice
Billable conversations count only when a human on your team replies or starts the chat. If Lyro or a Flow handles the whole conversation, it does not use your Customer Service quota. That is the main reason to add Lyro: every chat it handles alone is one your plan does not pay for.
Lyro conversations count once per conversation with at least one Lyro reply. If Lyro answers and then hands over to a person who replies, you use one Lyro conversation and one billable conversation.
Seats are not the constraint on Free, Starter or Growth: all three include 10. Teams larger than 10 need Plus.
Knowledge and actions. The plan table shows FAQ upload, FAQ and website scraper, Zendesk article import and guidance entries (5 on lower tiers, up to 10 on Growth, more on Plus). The first Lyro action is free; full actions need a paid Lyro quota.
Worked examples
| Business | Setup | Human conversations | Lyro conversations | Monthly billing | Annual billing (per month) |
|---|---|---|---|---|---|
| Side project | Free | 50 | 50 lifetime | $0 | $0 |
| Small store | Starter + Lyro 100 | 100 | 100 | $104 | about $87 |
| Growing store | Growth 400 + Lyro 300 | 400 | 300 | $299 | about $249 |
| Busy store | Growth 1,000 + Lyro 1,000 | 1,000 | 1,000 | $879 | about $733 |
Annual figures apply Tidio's two months free (10 months price over 12) to both products. On the growing store, Lyro's 300 conversations cost $210, $0.70 each. If Lyro fully resolves 200 of them, each resolution costs $1.05, because the 100 handoffs still use your Lyro quota. Tidio says customers average a 75% Lyro resolution rate; your rate depends on your content.
Hidden costs to plan for
- Two meters. Human and AI conversations are separate quotas. A handed over chat uses both.
- Unresolved Lyro chats. Lyro bills on replies, not resolutions. A weak knowledge base costs you quota.
- Branding. The "Powered by Tidio" mark stays unless you buy the add on.
- Growth tiers. Moving from 1,000 to 1,500 conversations adds $70 a month; size to typical months.
- Plus jump. Departments, OpenAPI, multiproject and custom seats require Plus at $300 a month plus usage.
How Tidio compares per AI conversation
| Product | AI unit price | Platform fee |
|---|---|---|
| Crisp | AI credits bundled, about $0.06 per conversation by Crisp's estimate | $45 to $295 per workspace |
| HubSpot Customer Agent | $0.50 per resolution | Service Hub from $100 per seat |
| Tidio Lyro | $0.70 to $0.78 per conversation | Free to $349 |
| Gorgias | $0.85 to $1.00 per interaction plus a ticket | $10 to $900 by tickets |
| Intercom Fin | $0.99 per outcome | Seats from $29, none standalone |
| Chatbase | 1 to 5 message credits per request | $40 to $500 per month |
Tidio is not the cheapest per AI conversation, but it has the lowest entry point for a full chat plus helpdesk with real seats. Every tracked price is on the AI Price Index.
How to keep the bill down
- Let Lyro answer first on every channel; each chat it closes alone saves a billable conversation.
- Use Flows for order tracking and lead capture, which cost far less per visitor than Lyro conversations.
- Fill your FAQ and guidance before buying a large Lyro quota; resolution rate drives your real cost.
- Pay annually once your volume is stable to get two months free.
Is Tidio worth the price?
For small online stores and service businesses with up to 10 agents, yes: the free plan is usable, Starter is $29, and Lyro is priced in small steps from $39. Teams with more than 10 agents, heavy email queues or complex routing will outgrow Growth and should compare Tidio alternatives. Read the full Tidio review, or see Tidio vs Chatbase and Tidio vs Crisp.
Tidio Lyro plans and pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 50 billable conversations a month, 10 seats, 50 lifetime Lyro conversations, 100 Flows visitors |
| Starter | $29 per month | 100 billable conversations, 10 seats; $24.17 per month billed annually |
| Growth | From $59 per month | 250 to 2,000 billable conversations ($59 to $349), advanced analytics, permissions, macros; from $49.17 billed annually |
| Lyro AI Agent | From $39 per month | 50 Lyro conversations a month, up to 1,000 for $700; sold with or without a Customer Service plan |
| Plus | From $300 per month | Custom quotas, discounted usage rates, departments, OpenAPI, custom seats |
| Premium | Quote only | From 3,000 Lyro conversations, guaranteed 50% resolution rate, pay per resolution billing, SSO |
Frequently asked questions
How much does Tidio cost?
Tidio has a free plan. Paid Customer Service plans are Starter at $29 a month for 100 billable conversations and Growth from $59 for 250 up to $349 for 2,000, billed monthly. Annual billing gives two months free. Lyro AI is a separate quota from $39 a month for 50 AI conversations, and Plus starts at $300 a month.
How much does Lyro AI cost?
Lyro is sold in monthly quotas: 50 conversations for $39, 100 for $75, 150 for $110, 200 for $140, 300 for $210, 500 for $350, 750 for $525 and 1,000 for $700, billed monthly. That works out to $0.70 to $0.78 per Lyro conversation. Every account gets 50 Lyro conversations free once.
What is a billable conversation in Tidio?
A billable conversation is any chat, ticket, email or social conversation that includes a message from a human agent, or that your agent starts. Unanswered messages, spam you ignore and replies from Lyro or Flows do not count. One conversation counts once no matter how many messages it has.
What is a Lyro conversation?
Tidio defines a Lyro conversation as an interaction on any connected channel with at least one reply from Lyro. It counts once even if Lyro replies a dozen times or the customer leaves and comes back. It is billed whether or not Lyro resolves the question.
Is Tidio free?
Yes. The Free plan includes 50 billable conversations a month, 10 seats, live chat, ticketing, 100 Flows visitors and 50 lifetime Lyro conversations. The 7 day trial of paid features needs no credit card and drops back to Free afterward.
Can I buy Lyro without Tidio's live chat plans?
Yes. Tidio sells Lyro AI Agent, Customer Service and Flows separately or bundled, and Lyro Connect can add Lyro to Zendesk, Salesforce or another helpdesk.
Does Tidio charge per seat?
Not on Free, Starter or Growth, which all include 10 seats. Plus and Premium have custom seat counts.