Gorgias Pricing (2026): Helpdesk and AI Agent Costs Explained
Every Gorgias plan, what a ticket and an automated interaction cost, the billing rules that surprise merchants, and the real monthly bill at four store sizes, as of October 2026.
By , research by the BestBots team · Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Gorgias costs $10 to $900 per month for the helpdesk in October 2026, billed by ticket, plus $0.85 to $1.00 for every conversation its AI Agent resolves. A small Shopify store on Basic with AI Agent pays about $140 a month; a brand doing 1,500 tickets pays about $750 on annual Pro. Every AI resolution is billed as a ticket and an automation.
- Starting price
- $10 per month
- Pricing model
- per ticket plus per automated interaction
- Free plan
- No
- Free trial
- 7 days, no card
- Price per resolution
- $0.85 to $1.00 per automated interaction, plus a helpdesk ticket
- Channels
- Email, chat, SMS, Instagram DMs, Facebook Messenger, WhatsApp; voice as an add on
- Human handoff
- Yes, on low confidence, sensitive topics or frustration, plus your own handover rules
- Knowledge sources
- Help center, website, documents, URLs, guidance and Shopify order data
- Languages
- 80+ languages for AI Agent replies
- Seats included
- 3 on Starter, 500 on Basic and up
The price list
| Plan | Monthly | Annual (per month) | Tickets included | Seats | AI Agent bundle monthly | AI Agent bundle annual | AI interactions included |
|---|---|---|---|---|---|---|---|
| Starter | $10 | Monthly only | 50 | 3 | $40 | Monthly only | 30 |
| Basic | $60 | $50 | 300 | 500 | $90 | $77 ($924 a year) | 30 |
| Pro | $360 | $300 | 2,000 | 500 | $550 | $471 ($5,652 a year) | 190 |
| Advanced | $900 | $750 | 5,000 | 500 | $1,430 | $1,227 ($14,724 a year) | 530 |
| Enterprise | Quote | Quote | 5,000+ | Custom | Quote | Quote | Custom |
Overage rates, as listed:
- Extra tickets: $0.40 each on Starter and Basic, $0.36 each on Pro and Advanced
- Extra automated interactions: $1.00 on monthly billing, $0.90 on annual billing; the plan table lists $0.85 on Advanced
- Voice and SMS: add ons priced by volume, no public rate card
Annual billing saves about 14% to 17% on the helpdesk (Basic $50 against $60) and 10% on AI Agent. Starter cannot be billed annually.
What each limit means in practice
Tickets. A ticket is billable when your helpdesk sends at least one message on it, from a human, a Rule or AI Agent. One ticket is one ticket however many messages follow. A customer who comes back after 10 days on email, or after 3 days on chat, SMS or social, opens a new ticket. Merging a billable ticket with a non billable one leaves one billable ticket.
Automated interactions. An interaction is automated when AI Agent, a Flow, Order Management or Article Recommendations fully handles the request and the customer does not need a person within 72 hours.
The double count. Gorgias's billing article spells out three cases:
- AI Agent replies and resolves without handover: ticket fee plus automation fee
- AI Agent replies and hands over to your team: ticket fee only
- A Flow, Order Management or Article Recommendation resolves it in the widget: automation fee only
Seats. Starter's 3 seats is the real limit for small teams. From Basic up, 500 seats means you never pay for adding seasonal staff.
Plan gates. Starter lacks AI actions (cancel, discount, apply), brand voice controls, BigCommerce and Voice and SMS add ons. Magento and revenue attribution start on Pro. Audit logs start on Pro. A dedicated CSM and SLA come only with Advanced.
Hidden costs to plan for
- The ticket fee on AI resolutions. Budget the AI line at the interaction fee plus one ticket, not the interaction fee alone.
- Voice spam. A merchant review on the Shopify App Store reports that spam calls leaving a voicemail are billed as Voice tickets, and Gorgias's billing article confirms an inbound call that leaves a voicemail is billable.
- Legacy pricing switch. Accounts created before May 28, 2025 are billed one fee or the other. Upgrading to get the Shopping Assistant moves you to the new double count model.
- Overage on fast growth. A promo week can push you past your ticket allowance; overages are billed at the per ticket rate above.
Worked examples
All examples use the published rates above and assume AI resolved tickets are part of the ticket count.
| Store | Plan | Tickets a month | AI resolutions | Math | Monthly bill |
|---|---|---|---|---|---|
| New store | Starter with AI Agent | 60 | 20 | $40 + 10 extra tickets x $0.40 | $44 |
| Small brand | Basic with AI Agent, monthly | 250 | 80 | $90 + 50 extra interactions x $1.00 | $140 |
| Small brand | Basic with AI Agent, annual | 250 | 80 | $77 + 50 x $0.90 | $122 |
| Growing brand | Pro with AI Agent, annual | 1,500 | 500 | $471 + 310 x $0.90 | $750 |
| Growing brand | Pro with AI Agent, monthly | 1,500 | 500 | $550 + 310 x $1.00 | $860 |
| Large brand | Advanced with AI Agent, annual | 5,000 | 2,000 | $1,227 + 1,470 x $0.85 | $2,476.50 |
On the growing brand, 500 AI resolutions cost $171 (included) plus $279 in overage, $450 for the AI line, or $0.90 each before the ticket. The same brand would need several human agents to handle those 500 tickets; at Gorgias's ticket pricing, the helpdesk side does not grow with headcount at all.
How Gorgias compares per resolution
| Product | Price per AI resolution | Seat fees |
|---|---|---|
| HubSpot Customer Agent | $0.50 | Service Hub seats from $100 |
| Freshdesk Freddy AI | $0.49 per session after 500 | Per agent |
| Tidio Lyro | $0.70 to $0.78 per Lyro conversation | Plan based |
| Gorgias | $0.85 to $1.00 plus a ticket | None (ticket based) |
| Intercom Fin | $0.99 per outcome | Seats from $29, none standalone |
| Zendesk AI agents | $1.50 committed, $2.00 pay as you go | From $25 per agent |
Gorgias is mid pack per resolution, but it is the only one here with no per seat fee and native order actions for Shopify. Compare every tracked price on the AI Price Index.
How to keep the bill down
- Pick annual billing once your automation rate is stable; it cuts AI interactions from $1.00 to $0.90.
- Use Flows and Order Management for simple order tracking in the chat widget; a widget resolution costs only the automation fee, not a ticket.
- Set handover topics for complex issues so AI Agent does not spend a full ticket and then fail.
- Size your plan to typical months, not peak months; overage on a busy week costs less than a permanent upgrade.
Is Gorgias worth the price?
For a Shopify brand with 300 or more tickets a month and many agents, yes: the helpdesk costs the same whether five or fifty people use it, and AI Agent's order actions resolve the tickets that cost the most staff time. For a small store with a handful of tickets, Tidio is cheaper, and for teams outside ecommerce the model makes little sense. Read the full Gorgias review or compare Gorgias alternatives.
Gorgias AI Agent plans and pricing
| Plan | Price | What you get |
|---|---|---|
| Starter | $10 per month | 50 tickets, 3 seats, monthly billing only; with AI Agent $40 per month including 30 automated interactions |
| Basic | $60 per month | 300 tickets, 500 seats; $50 per month billed annually; with AI Agent $90 monthly or $77 annual including 30 automated interactions |
| Pro | $360 per month | 2,000 tickets; $300 per month billed annually; with AI Agent $550 monthly or $471 annual including 190 automated interactions |
| Advanced | $900 per month | 5,000 tickets, dedicated CSM, SLA; $750 per month billed annually; with AI Agent $1,430 monthly or $1,227 annual including 530 automated interactions |
| Enterprise | Quote only | Over 5,000 conversations a month, SAML SSO, custom DPA |
Frequently asked questions
How much does Gorgias cost per month?
The helpdesk costs $10 (Starter), $60 (Basic), $360 (Pro) or $900 (Advanced) per month billed monthly, or $50, $300 and $750 billed annually for the top three. Adding AI Agent brings the bundles to $40, $90, $550 and $1,430 billed monthly. Enterprise is quote only.
How much is Gorgias AI Agent per resolution?
Each automated interaction costs $1.00 on monthly plans, $0.90 on annual plans and $0.85 on Advanced per the plan table. Because the resolved ticket also counts against your ticket allowance, the full cost is the interaction fee plus a ticket, roughly $1.00 to $1.40.
Does Gorgias charge per user?
No. Gorgias bills by ticket. Starter includes 3 seats and Basic, Pro and Advanced include 500 seats.
Is there a free trial of Gorgias?
Yes. The trial lasts 7 days and Gorgias says no credit card is required to start.
How much do Gorgias Voice and SMS cost?
Gorgias does not publish Voice or SMS prices; its pricing page says they scale with your call and text volume. One merchant review on the Shopify App Store reports $1 per Voice ticket in plan and $2.20 in overage on its plan.
What is not billed in Gorgias?
Inbound tickets that never get a reply, internal notes, tag or assignee changes and replies sent directly on Facebook or Instagram are not billable tickets. Up to three light chat campaigns are free unless a shopper replies.
Is Gorgias cheaper than Zendesk?
For ecommerce teams with many agents, usually yes, because Gorgias does not charge per seat. Zendesk bills per agent from $25 a month plus $1.50 to $2.00 per automated resolution, while Gorgias bills by ticket plus $0.85 to $1.00 per automated interaction.