Best Gorgias Alternatives of 2026
Seven AI helpdesks and support agents to consider instead of Gorgias, ranked on published price, ecommerce depth, channels and fit for teams leaving it.
By , research by the BestBots team ยท Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Tidio is the best Gorgias alternative for most small Shopify stores: $29 a month for 100 conversations, a free plan, Lyro AI from $39 for 50 conversations and a 4.8 Shopify rating from 1,357 reviews. Larger omnichannel teams should look at Zendesk AI agents, and teams that like the Gorgias inbox can bolt on Intercom Fin at $0.99 per outcome.
Our top picks
Why people look for Gorgias alternatives
Gorgias is strong at one job: support for Shopify brands, with an AI Agent that cancels orders, processes returns and recommends products. The reasons merchants look elsewhere come from its own pricing and billing pages and from public reviews:
- Double billing on AI. When AI Agent resolves a ticket, you pay a helpdesk ticket and an automated interaction ($1.00 monthly, $0.90 annual, $0.85 on Advanced).
- Small plan limits. Starter caps you at 50 tickets and 3 seats, with no AI actions and no BigCommerce.
- Shopify dependency. AI Agent setup requires a connected Shopify store.
- Unpublished add ons. Voice and SMS have no public price list, and one merchant reports paying for spam calls that leave a voicemail.
- Vendor experience. Gorgias scores 2.0 on Trustpilot from 153 reviews, with complaints about support and billing.
If none of these bite, read the Gorgias review before you switch.
How to choose
- Small Shopify store, tight budget: Tidio or Chatbase.
- Big team, many channels, more than one storefront: Zendesk AI agents.
- Happy with Gorgias, unhappy with its AI: Intercom Fin standalone on top of Gorgias.
- Already on HubSpot CRM: HubSpot Customer Agent.
- Small team that wants a classic ticketing tool: Freshdesk Freddy AI.
- Want one flat monthly bill: Crisp.
Our picks, in detail
- Starting price
- $29 per month
- Pricing model
- per conversation
- Price per resolution
- Not per resolution: $0.70 to $0.78 per Lyro conversation on monthly tiers
- Channels
- Website chat widget plus channels connected to Tidio; Lyro Connect for Zendesk, Intercom, Salesforce
Tidio's Starter plan is $29 a month for 100 billable conversations and up to 10 operators, against Gorgias Starter's 50 tickets and 3 seats. Lyro AI is sold in monthly bundles from $39 for 50 conversations, and a free plan includes 50 conversations a month. It holds 4.8 on the Shopify App Store from 1,357 reviews, well above Gorgias's 4.3.
Pros
- Free plan and a 7 day trial with no credit card
- Lyro learns from your site and FAQs; setup described as minutes
- 4.8 on the Shopify App Store from 1,357 reviews and 4.6 on G2 from 1,968
- Lyro can also plug into Zendesk, Intercom or Salesforce
Cons
- Billed per Lyro conversation, not per resolution, so failed answers still count
- Prices scale with conversation tiers on two meters, human and AI
- Premium's resolution guarantee is quote only
- Language count is not published on the Lyro page
Skip it if you need AI that cancels and edits orders across a large team; Gorgias's order actions go deeper.
- Starting price
- $25 per agent per month
- Pricing model
- per seat plus per resolution
- Price per resolution
- $1.50 committed, $2.00 pay as you go
- Channels
- Web and in-app messaging, social, email, voice
Zendesk covers messaging, email, social and voice with AI agents in 80 languages and a deep app marketplace, so it suits brands that sell beyond Shopify or run support for several business lines. Suite Team is $69 per agent per month billed monthly with 5 automated resolutions per agent included, then $1.50 committed or $2.00 pay as you go. It has 7,102 G2 reviews at 4.3.
Pros
- AI agents included on every Suite plan, with a resolution allowance
- 80 languages, according to Zendesk
- Mature ticketing, QA and workforce add-ons in one platform
- A resolution is only billed if the request is never escalated to a human
Cons
- $2.00 pay as you go per resolution is about twice Fin's $0.99
- Seat fees run $25 to $149 per agent per month before AI usage
- Copilot for human agents is a separate $50 per agent add-on
- Resolution billing rules changed on May 18, 2026; older accounts stay on the previous platform until they move
Skip it if you have many part time agents; per agent pricing costs more than Gorgias's 500 included seats.
- Starting price
- $0.99 per outcome
- Pricing model
- per resolution
- Price per resolution
- $0.99 per outcome
- Channels
- Chat, email, WhatsApp, SMS, Slack, Instagram, Facebook Messenger; voice at $1.99 per outcome
Fin charges $0.99 per outcome and does not bill when a customer asks for a human. It runs standalone on Gorgias, Zendesk, Salesforce and other helpdesks with no seat fees and a 50 outcome monthly minimum, so you can keep the Gorgias inbox and swap only the AI. It has 3,925 G2 reviews at 4.5.
Pros
- Billed per outcome at $0.99, and requests for a human are not charged
- Runs standalone on Salesforce, HubSpot, Freshworks, Front, Zoho, Gorgias and others with no seat fees
- 14 day trial with unlimited outcomes and no credit card
- Largest review base in this list: 4.5 on G2 from 3,925 reviews
Cons
- Assumed resolutions count: a customer who leaves without replying after Fin answers is billed
- Monthly seat prices are $10 to $14 higher than annual
- Voice costs double at $1.99 per outcome and is sold through sales
- Qualification outcomes cost $9.99 each
Skip it if you want AI and helpdesk on one bill; standalone Fin plus Gorgias tickets means two vendors.
- Starting price
- $100 per seat per month
- Pricing model
- per seat plus per resolution
- Price per resolution
- $0.50 (50 HubSpot credits); voice $0.50 per minute
- Channels
- Chat, email, forms, WhatsApp, Facebook Messenger, inbound voice
HubSpot's Customer Agent costs 50 credits, $0.50, per resolved conversation, half of Gorgias's monthly rate, and a hand off to a human within 72 hours is not billed. It reads your CRM, knowledge base and past conversations, and covers chat, email, WhatsApp, Messenger and inbound voice. Service Hub Professional is $100 per seat per month with 3,000 credits included.
Pros
- $0.50 per resolution is among the lowest published rates in the category
- Reads CRM records, past conversations and files, so answers use customer context
- Covers chat, email, forms, WhatsApp, Messenger and inbound voice in all HubSpot languages
- Third party AI providers are contractually barred from training on your data; SOC 2 Type 2
Cons
- Needs Service Hub Professional or Enterprise, not available on Starter
- $1,500 to $3,500 one time onboarding fee
- Credits are shared with other HubSpot AI features and do not roll over
- Pricing page and product catalog show different seat figures, so confirm your quote
Skip it if shopify order actions are the main job; HubSpot is CRM first, not store first.
- Starting price
- $19 per agent per month billed annually
- Pricing model
- per seat plus per session
- Price per resolution
- Not per resolution: $0.49 per AI Agent session after a one time 500 free sessions
- Channels
- Email AI Agent listed on Freshdesk plans
Freshdesk Growth starts at $19 per agent per month billed annually, and the first 500 Freddy AI Agent sessions are included before $49 per 100 sessions, about $0.49 each. For a small team with moderate volume, that undercuts Gorgias Basic with AI Agent at $77 annual. It has 3,818 G2 reviews at 4.4.
Pros
- $19 per agent entry price billed annually
- 500 free AI Agent sessions to start, then $0.49 per session, cheap for the category
- Day passes from $2 cover seasonal spikes without full licenses
- Freshdesk rates 4.4 on G2 from 3,818 reviews
Cons
- The 500 free sessions are a one time allowance per account, not monthly
- Sessions are billed whether or not the AI resolves the issue
- Monthly prices are not shown on the pricing page
- The plan table lists an Email AI Agent; chat bots sit in Freshchat or the Customer Service Suite
Skip it if you have more than a handful of agents; per seat costs overtake Gorgias's ticket pricing as the team grows.
- Starting price
- $45 per month
- Pricing model
- flat per workspace
- Price per resolution
- None; bundled credits, Crisp estimates $0.05 to $0.10 per AI handled conversation
- Channels
- Web chat, email, WhatsApp, Messenger, Instagram, SMS, Line, Viber
Crisp prices per workspace, not per ticket: Essentials is $95 a month for 10 seats with $25 of AI credits, which Crisp estimates at about 450 automated conversations. It connects WhatsApp, Messenger, Instagram, email and web chat, and integrates with Shopify and WordPress. Predictable billing is the reason to switch.
Pros
- Flat workspace price with 4 to 20 seats included
- Free plan and 14 day trial with no card
- AI credits bundled; Crisp estimates $0.05 to $0.10 per AI conversation
- Choice of OpenAI, Claude, Gemini, Mistral or Crisp hosted models, with EU processing options
- 4.5 on G2 from 205 reviews
Cons
- Credit to conversation ratio is an estimate, not a contract rate
- Tool connected AI agent, ticketing and 100+ integrations only on the $295 Plus plan
- Trustpilot score is 2.0 from 55 reviews, 70% one star, citing support delays and account suspensions
- Hugo stops answering when credits run out unless pay as you go is on
Skip it if you need AI that acts on Shopify orders; Crisp answers from knowledge, it does not edit orders.
- Starting price
- $40 per month
- Pricing model
- per credit
- Price per resolution
- Not published; billed by message credits ($40 per 1,000 extra)
- Channels
- Website widget, WhatsApp, Slack, Meta apps, email, voice
Chatbase builds a support chatbot from your site, files and documents, starting at $40 a month for 700 message credits ($32 billed yearly), with a built in helpdesk for human takeover and channels including WhatsApp, Messenger and Instagram. It is the cheapest way to get an AI answering FAQs without moving your whole helpdesk.
Pros
- Train on docs and sites without code
- Multiple model choices, per its site
- SOC 2 Type II, GDPR and HIPAA listed; does not train on customer data
- 4.8 on G2 from 46 reviews
Cons
- Credit use varies from 1 to 5 per request by model and multiplies when actions run
- One agent per plan, $300 per year for each extra
- Removing Chatbase branding costs $1,188 per year
- Voice and the helpdesk inbox are not on Hobby
Skip it if you want a full ticketing helpdesk with order data; Chatbase is a chatbot builder first.
Price comparison at a glance
| Product | AI price | Platform fee |
|---|---|---|
| Gorgias | $0.85 to $1.00 per automated interaction plus a ticket | $10 to $900 per month by tickets |
| Tidio | Lyro bundles from $39 for 50 conversations ($0.70 to $0.78 each) | $29 per month Starter, free plan |
| Zendesk AI agents | $1.50 committed, $2.00 pay as you go | $25 to $149 per agent per month |
| Intercom Fin | $0.99 per outcome | None standalone, 50 outcome minimum |
| HubSpot Customer Agent | $0.50 per resolution | Service Hub Professional $100 per seat |
| Freshdesk Freddy AI | 500 sessions once per account, then $0.49 each | $19 to $89 per agent billed annually |
| Crisp | AI credits bundled, about $0.06 per conversation by Crisp's estimate | $45 to $295 per workspace |
| Chatbase | Message credits, $40 per 1,000 extra | $40 to $500 per month |
A worked comparison at 1,500 tickets a month with 500 AI resolutions and eight agents: Gorgias Pro with AI Agent annual is about $750. Zendesk Suite Team annual at $55 per agent is $440 in seats, minus 40 included resolutions leaves 460 at $1.50, $690 in AI, about $1,130 total. HubSpot Service Hub Professional for eight seats is $800 plus 500 resolutions at $0.50, $250, before onboarding. Gorgias wins this case because seats are free. For a two person team with 300 tickets, Tidio or Freshdesk come out ahead. All tracked prices are on the AI Price Index.
Who should stay on Gorgias
Stay if your tickets are mostly order status, returns and subscription changes on Shopify, your team has more than five agents, and your automation rate is above 30%. In that profile, the free seats and native order actions are worth more than the double billing costs. Compare head to head on Zendesk AI agents vs Gorgias and see the full math on Gorgias pricing.
How we picked
We started from Gorgias's published plans and the reasons merchants leave, then ranked the support tools in our database on four questions: is the price published, does it handle ecommerce support (order data, Shopify), how many channels does it cover, and how strong are its verified ratings and security credentials. Every price comes from the vendor's own pricing page, checked in October 2026. Nobody paid for placement. See how we score.
Frequently asked questions
What is the best alternative to Gorgias?
For small Shopify stores, Tidio: $29 a month for 100 conversations, a free plan and a 4.8 Shopify rating from 1,357 reviews. For larger teams that sell across channels, Zendesk AI agents. If you like the Gorgias inbox and only want better AI pricing, add Intercom Fin standalone at $0.99 per outcome.
Is there a cheaper alternative to Gorgias?
Yes. Tidio starts at $29 a month with a free plan, Freshdesk Growth at $19 per agent billed annually with 500 free AI sessions once per account, and HubSpot's Customer Agent costs $0.50 per resolution against Gorgias's $0.85 to $1.00 plus a ticket fee.
Is Zendesk better than Gorgias?
For ecommerce teams on Shopify, Gorgias is usually the better fit because of order actions and ticket based pricing. Zendesk is better for omnichannel teams outside pure ecommerce, multi brand setups and companies that need its larger app marketplace. See our Zendesk AI agents vs Gorgias comparison.
Does Intercom Fin work with Gorgias?
Yes. Intercom lists Gorgias among the helpdesks Fin can run on standalone, with no seat fees and a 50 outcome monthly minimum at $0.99 per outcome.
Why do people leave Gorgias?
The most common reasons in public reviews are billing (AI resolutions billed as a ticket plus an automation, Voice spam tickets), support response times and interface changes. Gorgias holds 2.0 on Trustpilot from 153 reviews, against 4.3 on the Shopify App Store from 706.
What is the best Gorgias alternative for WhatsApp and Instagram?
Crisp and Chatbase both connect WhatsApp, Messenger and Instagram on low flat prices. For social commerce DMs at scale, a dedicated DM automation tool is a better fit than a helpdesk.