Rosie vs My AI Front Desk: Pricing, Features and Which to Pick
The cheapest published AI minutes against the most channels in one plan.
By , research by the BestBots team · Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Rosie is the better pick if you mainly need calls answered: it is cheaper at every volume, $149 for 1,000 minutes against about $289, with English and Spanish and cleaner trial terms. My AI Front Desk wins if you want chat, texts, email and a CRM in one plan, need 20+ languages, or want booking without paying $149.
Side by side
| Spec | Rosie | My AI Front Desk |
|---|---|---|
| BestBots Score | 4.1 | 4.0 |
| Starting price | $49 per month | $99 per month |
| Pricing model | per minute bundle | per minute bundle |
| Free trial | 7 days, no credit card | 7 days, no credit card |
| Minutes or calls included | 250, 1,000 or 2,000 minutes | 200 minutes plus about 40 from the credit pool |
| Overage | Not published | $0.25 per minute (25 credits) |
| Appointment booking | Google Calendar and Calendly on Scale and up; text booking links on Professional | Yes, into your live calendar |
| Live agent backup | No staffed agents; warm and live transfers to your team on Scale and up | No staffed agents; warm transfer to your team |
| Languages | English and Spanish | 20+ languages |
| Setup time | Trains from your website and Google Business Profile, then you review | Under 5 minutes from your website URL |
| Call recording | Yes, recording, transcript and AI summary for every call | Conversations logged for QA |
| CRM integrations | Zapier (1,000+ apps) | Built in CRM, Zapier, Yardi, AppFolio, Buildium, SimplePractice, Jane App, Shopify |
The short answer
- Pick Rosie for phone answering at the lowest cost, English and Spanish callers, and a simple month to month plan.
- Pick My AI Front Desk if your customers also reach you by chat, text or email, you serve many languages, or you use Yardi, AppFolio, Buildium, SimplePractice or Jane.
Pricing
All prices as listed in October 2026, per month.
| Rosie | My AI Front Desk | |
|---|---|---|
| Billing unit | Minute | Minute, plus credits |
| Plans | $49 for 250, $149 for 1,000, $299 for 2,000 minutes | $99 for 200 minutes, one public plan |
| Annual | 2 months free | $79 a month, $948 upfront |
| Overage | Not published | 1,000 included credits, then $10 per 1,000, about $0.25 a minute |
| Booking | From $149 | Included |
| Also included | Website chat widget, apps | 100 chats, 400 SMS, 500 email drafts, 300 forms, 20 outbound calls a day, CRM |
| Add ons | Website texting $50 a month | Credits for chat, SMS and forms |
| Trial | 7 days, no credit card | 7 days, no credit card |
| Refunds | Cancel any time | Generally not provided, per terms |
Voice bills at the same minutes, monthly billing:
| Minutes a month | Rosie | My AI Front Desk |
|---|---|---|
| 200 | $49 | $99 |
| 500 | $149 | about $169 |
| 1,000 | $149 | about $289 |
| 2,000 | $299 | about $539 |
At 500 minutes the gap is small and My AI Front Desk includes booking and channels Rosie lacks. Above that Rosie pulls far ahead. Full math: Rosie pricing and My AI Front Desk pricing. Run your own volume in the calculator.
Models and features
| Rosie | My AI Front Desk | |
|---|---|---|
| Channels | Phone, website chat widget | Phone, website voice, chat, SMS, email, forms, WhatsApp |
| Languages | English, Spanish | 20+ |
| Booking | Google Calendar, Calendly on Scale and up | Into your live calendar on the base plan |
| Transfers | Warm and live on Scale; waterfall on Growth | Warm transfer with transcript |
| CRM | Zapier | Built in AI CRM with customer memory |
| Vertical integrations | None native | Property management and therapy software, Shopify, WooCommerce, Klaviyo |
| Outbound | Texts during calls on Scale | Outbound calls and SMS campaigns |
| Setup | Trains from website and Google Business Profile | Under 5 minutes from your website URL |
| Apps | Native iOS and Android | Web dashboard |
| Security claims | Not stated | HIPAA compliant with BAAs, encryption |
| Ratings | App Store 3.5 from 11 | Trustpilot 3.4 from 19 |
Head to head scenarios
Home service business with 800 minutes of calls
Winner: Rosie. Scale covers it for $149 with booking and transfers. My AI Front Desk would be about $239.
Property manager fielding tenant calls and texts
Winner: My AI Front Desk. Native Yardi, AppFolio, Buildium, RealPage and Entrata, plus SMS and chat in the same inbox.
Small office under 200 minutes that needs booking
Winner: My AI Front Desk. $99 with direct booking, against $149 for Rosie's booking tier.
Spanish speaking callers on a budget
Winner: Rosie. English and Spanish on the $49 plan.
Multilingual clinic
Winner: My AI Front Desk. 20+ languages and a stated BAA.
Buyer worried about refunds
Winner: Rosie. Both trials need no card, but My AI Front Desk's terms generally rule out refunds and its reviews repeat that complaint.
Before you choose
- Split your inbound by channel. If texts, chats and emails make up a large share, My AI Front Desk replaces more than one tool and its higher voice cost is offset.
- Check your software. Property managers and therapy practices should confirm the exact My AI Front Desk integration works with their account before paying.
- Start monthly on either. Both offer 7 day trials without a card; use them on live calls and read the transcripts daily.
- Get Rosie's overage rate in writing and My AI Front Desk's refund terms in writing.
Privacy
My AI Front Desk says it is HIPAA compliant with signed BAAs and encrypts data in transit and at rest, but its terms let it use data from your usage to improve its services, with a perpetual license to AI generated content and no opt out on the pages we opened. Rosie does not address SOC 2, HIPAA or retention on its homepage or pricing page. Both record calls. Health businesses should get a BAA and a written answer on training use before going live with either.
Verdict
Rosie wins for phone answering: cheaper at every volume, Spanish included, and simpler terms. My AI Front Desk wins as an all in one front office for businesses that live in texts and chat, need many languages, or run on property management or therapy software. If voice is 90% of your inbound, pick Rosie and budget $149 for booking. If it is half or less, My AI Front Desk's extra channels earn the higher bill, provided you start monthly. More options: Rosie alternatives and My AI Front Desk alternatives.
Frequently asked questions
Is Rosie cheaper than My AI Front Desk?
Yes on voice at every volume. 200 minutes cost $49 on Rosie and $99 on My AI Front Desk; 1,000 minutes cost $149 against about $289. My AI Front Desk includes chat, SMS, email and a CRM that Rosie does not.
Which books appointments on the cheapest plan?
My AI Front Desk books into your calendar on its only plan, $99. Rosie's $49 plan texts a booking link; direct booking starts at $149.
Which supports more languages?
My AI Front Desk, with 20+ languages. Rosie covers English and Spanish.
Which has the better refund and trial terms?
Both offer 7 day trials with no credit card and month to month billing. My AI Front Desk's terms say refunds are generally not provided, and several Trustpilot reviewers say refunds were refused. Rosie says you can cancel any time.
Which has better reviews?
Neither has a large record. My AI Front Desk has 3.4 on Trustpilot from 19 reviews with refund and support complaints. Rosie has 3.5 on the App Store from 11 ratings and no Trustpilot reviews.
Which publishes overage?
My AI Front Desk: about $0.25 a minute through $10 credit reloads. Rosie does not publish a rate for minutes beyond the plan.