Chatbase Pricing (2026): Plans, Credits and Real Costs
Every Chatbase plan, what a message credit buys on each model, the add ons, and the monthly bill at four conversation volumes, as of October 2026.
By , research by the BestBots team · Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Chatbase costs $40, $150 or $500 a month in October 2026 ($32, $120 or $400 billed yearly) for 700, 4,000 or 15,000 message credits. Each AI request costs 1 to 5 credits depending on the model, so a support conversation of four replies on a cheap model costs about 15 cents on Standard. Extra credits are $40 per 1,000.
- Starting price
- $40 per month
- Pricing model
- per credit
- Free plan
- No
- Free trial
- 7 days
- Price per resolution
- Not published; billed by message credits ($40 per 1,000 extra)
- Channels
- Website widget, WhatsApp, Slack, Meta apps, email, voice
- Human handoff
- Yes, built in helpdesk shared by AI and humans
- Knowledge sources
- Files, websites and documents; 10 MB to 40 MB of text per agent by plan
- Seats included
- 2 to 5 by plan
The price list
| Plan | Monthly | Yearly (per month) | Yearly total | Credits a month | Agents | Seats | Key unlocks |
|---|---|---|---|---|---|---|---|
| Hobby | $40 | $32 | $384 | 700 | 1 | 2 | Advanced models, basic integrations, file attachments |
| Standard | $150 | $120 | $1,440 | 4,000 | 1 | 3 | Helpdesk inbox, voice and telephony (10 calls), API, personalization, outbound campaigns |
| Pro | $500 | $400 | $4,800 | 15,000 | 1 | 5 | 20 concurrent calls, advanced analytics, source suggestions, tickets as a source |
| Enterprise | Custom | Custom | Custom | Committed | Custom | Custom | SSO, HIPAA eligible, audit logs, white labeling, SLAs |
Add ons:
- Auto recharge credits: $40 per 1,000, non expiring
- Extra agents: $300 per agent per year
- Remove "Powered by Chatbase": $1,188 per year
Yearly billing saves 20%: $96 a year on Hobby, $360 on Standard and $1,200 on Pro.
What a credit means in practice
Chatbase charges credits per request to the AI model, priced by model in its docs:
| Credits per request | Example models |
|---|---|
| 1 | Chatbase Auto, GPT-4o Mini, GPT-6 Luna, GPT-OSS, Claude 5.5 Haiku, Gemini 3 Flash, DeepSeek V4 Flash, Mistral Small 4 |
| 2 | GPT-6.1 Sol, GPT-5.2, Claude 5.5 Sonnet, Gemini 3.1 Pro, Grok 4.7, Mistral Medium 3.5 |
| 4 | GPT-5.5 |
| 5 | Claude 5.5 Opus |
One reply is one request unless an action runs. Chatbase's FAQ gives the example of a booking: the agent first calls the calendar action, then writes the reply, so one answer costs two requests.
| Plan | Replies on 1 credit models | On 2 credit models | On Claude 5.5 Opus |
|---|---|---|---|
| Hobby (700) | 700 | 350 | 140 |
| Standard (4,000) | 4,000 | 2,000 | 800 |
| Pro (15,000) | 15,000 | 7,500 | 3,000 |
Cost per credit at monthly prices: $0.057 on Hobby, $0.0375 on Standard, $0.033 on Pro, and $0.04 for recharge credits.
Worked examples
Assume an average conversation is four AI replies, with one action in a quarter of conversations.
| Business | Conversations a month | Model | Credits used | Plan | Monthly bill |
|---|---|---|---|---|---|
| Side project | 150 | 1 credit | about 640 | Hobby | $40 |
| Small business with handoff | 800 | 1 credit | 3,400 | Standard | $150 |
| Growing SaaS | 1,500 | 2 credit | 12,750 | Pro | $500 |
| Same SaaS on Opus | 1,500 | 5 credit | 31,875 | Pro + 16,875 extra | $1,175 |
The last row shows the biggest pricing risk: switching to a top model multiplies credit use. On Pro, 16,875 extra credits at $40 per 1,000 adds $675. Per conversation, the 1 credit small business pays about 19 cents, the 2 credit SaaS about 33 cents, and the Opus setup about 78 cents.
Hidden costs to plan for
- Model choice. A 5 credit model costs five times a 1 credit model per reply.
- Actions. Each tool call adds a request.
- Branding. $1,188 a year to remove the Chatbase mark, more than Hobby itself.
- Extra agents. Separate agents for support and sales, or for two brands, cost $300 a year each.
- Hobby gaps. No helpdesk inbox, no voice and no API on Hobby, so most businesses with human support land on Standard.
- Test credits. Testing uses a separate small allowance (200 to 1,000 a month); heavy testing can spill into real credits.
How Chatbase compares
| Product | AI unit price | Platform fee |
|---|---|---|
| Chatbase | 1 to 5 credits per request, about $0.033 to $0.057 per credit | $40 to $500 per month |
| Crisp | Bundled AI credits, about $0.06 per conversation by Crisp's estimate | $45 to $295 per workspace |
| HubSpot Customer Agent | $0.50 per resolution | Service Hub from $100 per seat |
| Tidio Lyro | $0.70 to $0.78 per conversation | Free to $349 |
| Intercom Fin | $0.99 per outcome | Seats from $29, none standalone |
On cheap models, Chatbase is among the lowest cost per conversation in the category. On top models it lands near Tidio. Compare all tracked prices on the AI Price Index.
How to keep the bill down
- Use Chatbase Auto or a 1 credit model for FAQs; save 2 to 5 credit models for agents that need reasoning.
- Keep actions to the ones customers use; each call costs a request.
- Pay yearly once usage is stable for 20% off.
- Watch the first month's credits per conversation, then size the plan.
Is Chatbase worth the price?
Yes for AI first support and sales on cheap or mid tier models: Standard at $120 a month billed yearly buys an agent, a shared inbox, voice and enough credits for about 800 conversations. It is poor value if you need many agents, want to remove branding cheaply or plan to run a top model on every reply. Read the full Chatbase review, compare Tidio vs Chatbase or see Chatbase alternatives.
Chatbase plans and pricing
| Plan | Price | What you get |
|---|---|---|
| Hobby | $40 per month | 700 message credits, 1 agent, 5 AI actions, 10 MB training text, 2 seats; $32 billed yearly |
| Standard | $150 per month | 4,000 credits, 8 actions, 20 MB, 3 seats, helpdesk inbox, voice and telephony with 10 concurrent calls, API; $120 billed yearly |
| Pro | $500 per month | 15,000 credits, 12 actions, 40 MB, 5 seats, 20 concurrent calls, advanced analytics, tickets as a source; $400 billed yearly |
| Enterprise | Quote only | Committed credits, conversations or resolutions, SSO, HIPAA eligible, audit logs, white labeling, SLAs |
Frequently asked questions
How much does Chatbase cost per month?
Hobby is $40, Standard $150 and Pro $500 per month billed monthly, or $32, $120 and $400 per month billed yearly. Enterprise is custom, priced on committed credits, conversations or resolutions.
How many messages do I get with Chatbase?
It depends on the model. Hobby's 700 credits are 700 replies on a 1 credit model such as Chatbase Auto or Claude 5.5 Haiku, 350 on a 2 credit model such as Claude 5.5 Sonnet, and 140 on Claude 5.5 Opus at 5 credits. Replies that run an action use two or more requests.
Is Chatbase free?
No. The pricing page shows no free plan, but every paid plan has a 7 day trial.
Do unused Chatbase credits roll over?
Subscription credits renew at the start of each calendar month. Auto recharge credits, bought at $40 per 1,000, do not expire.
How much does it cost to remove Chatbase branding?
$1,188 per year as an add on, on top of your plan.
Can I have more than one agent on Chatbase?
Each plan includes one agent. Extra agents cost $300 per agent per year.