Best Agentforce Alternatives of 2026
Seven AI agent platforms to consider instead of Salesforce Agentforce, ranked on price, platform lock in, channels and fit for teams leaving or avoiding Salesforce.
By , research by the BestBots team · Updated Oct 19, 2026
Fact checked against each company's published pricing, documentation and verified user ratings. How we score
Microsoft Copilot Studio is the best Agentforce alternative for most enterprises: it matches Agentforce on connectors, governance and model choice without a $195 per user CRM license underneath, and credits start at $0.01. For customer support alone, Intercom Fin at $0.99 per outcome runs on top of Salesforce, and HubSpot's Customer Agent is cheapest at $0.50 per resolution.
Our top picks
Why people look for Agentforce alternatives
Agentforce is strong when your data already lives in Salesforce. The reasons buyers look elsewhere come down to four facts from Salesforce's own pricing pages:
- The license floor. Agentforce add ons need Core ($195 per user per month billed annually) or above. Starter and Pro Suite customers have to upgrade first.
- Stacked meters. Usage bills at $0.10 per action or $2 per conversation, add ons at $125 per user per month, and Data 360 work draws from the same Flex Credits.
- Expiring credits. Unused Flex Credits do not roll over between terms.
- Vendor experience. Salesforce scores 1.3 on Trustpilot from 660 reviews, with complaints about renewals, billing and support.
If none of these apply, read the Agentforce review before switching. If they do, the right alternative depends on what you are leaving: the CRM, the agent layer or the whole enterprise stack.
How to choose
- Staying on Salesforce, only need support automation: pick a support agent that runs on top of it, such as Intercom Fin or Zendesk.
- Leaving Salesforce CRM: HubSpot keeps CRM aware agents at a lower price.
- Microsoft 365 company building internal agents: Copilot Studio.
- Technical team, data control or self hosting: n8n.
- Small team, many apps, no developers: Zapier.
Our picks, in detail
- Starting price
- $200 per month (25,000 Copilot Credits, billed annually)
- Pricing model
- per Copilot Credit
- Free plan
- No
- Free tier
- No free plan; free maker trial (cannot publish) and a Teams only plan in select Microsoft 365 subscriptions
Copilot Studio is the only rival with the same enterprise scope: 1,500+ connectors, model choice across GPT and Claude, and governance through DLP policies, Purview audit logs and customer managed keys. Credits start at $0.01 each pay as you go or $200 a month for 25,000 billed annually, and employee facing agents cost nothing extra in credits for Microsoft 365 Copilot users. There is no CRM license floor like Agentforce's $195 per user Core requirement.
Pros
- 1,500+ prebuilt connectors and native grounding in SharePoint, OneDrive, Dataverse and Microsoft Graph
- Employee facing agent use is included for Microsoft 365 Copilot licensed users, so internal agents can cost nothing extra in credits
- Model choice inside one tool: GPT models by default plus Claude Sonnet and Opus as generally available options
- Enterprise governance out of the box: DLP data policies, Purview audit logs, customer managed keys, HIPAA BAA, FedRAMP via government clouds
- Publishes to Teams, Microsoft 365 Copilot, SharePoint, websites, mobile apps, WhatsApp, Facebook and Azure Bot Service channels
Cons
- Credit math varies by feature (1 to 100 credits per event) and by harness, so budgets are hard to forecast
- Prepaid packs are billed annually, unused credits expire monthly, and agents are disabled at 125% of prepaid capacity unless pay as you go is linked
- The free trial cannot publish agents, so you cannot run a real pilot without buying capacity
- Value drops sharply outside the Microsoft stack; Dataverse storage above the default and premium AI tools add cost
Skip it if your company does not run on Microsoft 365 and Teams; value drops sharply outside the Microsoft stack.
- Starting price
- $100 per seat per month
- Pricing model
- per seat plus per resolution
- Free plan
- No
- Price per resolution
- $0.50 (50 HubSpot credits); voice $0.50 per minute
HubSpot's Customer Agent reads CRM records like Agentforce does, but bills $0.50 per resolved conversation, the lowest published resolution rate we track. Service Hub Professional is $100 per seat per month with 3,000 credits included, about half of Salesforce Core at $195. It covers chat, email, WhatsApp, Messenger and inbound voice.
Pros
- $0.50 per resolution is among the lowest published rates in the category
- Reads CRM records, past conversations and files, so answers use customer context
- Covers chat, email, forms, WhatsApp, Messenger and inbound voice in all HubSpot languages
- Third party AI providers are contractually barred from training on your data; SOC 2 Type 2
Cons
- Needs Service Hub Professional or Enterprise, not available on Starter
- $1,500 to $3,500 one time onboarding fee
- Credits are shared with other HubSpot AI features and do not roll over
- Pricing page and product catalog show different seat figures, so confirm your quote
Skip it if you are staying on Salesforce; migrating a CRM to change agent vendors is a large project.
- Starting price
- $0.99 per outcome
- Pricing model
- per resolution
- Free plan
- No
- Price per resolution
- $0.99 per outcome
Fin runs standalone on top of Salesforce, HubSpot, Zendesk and other helpdesks with no seat fees, at $0.99 per outcome and a 50 outcome monthly minimum ($49.50). Requests for a human are not billed. It holds 4.5 on G2 from 3,925 reviews, and the 14 day trial includes unlimited outcomes.
Pros
- Billed per outcome at $0.99, and requests for a human are not charged
- Runs standalone on Salesforce, HubSpot, Freshworks, Front, Zoho, Gorgias and others with no seat fees
- 14 day trial with unlimited outcomes and no credit card
- Largest review base in this list: 4.5 on G2 from 3,925 reviews
Cons
- Assumed resolutions count: a customer who leaves without replying after Fin answers is billed
- Monthly seat prices are $10 to $14 higher than annual
- Voice costs double at $1.99 per outcome and is sold through sales
- Qualification outcomes cost $9.99 each
Skip it if you need agents that run sales or back office work; Fin is built for customer support.
- Starting price
- $25 per agent per month
- Pricing model
- per seat plus per resolution
- Free plan
- No
- Price per resolution
- $1.50 committed, $2.00 pay as you go
Zendesk includes AI agents on every Suite plan with 5 to 10 automated resolutions per agent per month, then $1.50 committed or $2.00 pay as you go. Plans start at $25 per agent per month billed monthly, it lists 80 languages, and it holds 4.3 on G2 from 7,102 reviews.
Pros
- AI agents included on every Suite plan, with a resolution allowance
- 80 languages, according to Zendesk
- Mature ticketing, QA and workforce add-ons in one platform
- A resolution is only billed if the request is never escalated to a human
Cons
- $2.00 pay as you go per resolution is about twice Fin's $0.99
- Seat fees run $25 to $149 per agent per month before AI usage
- Copilot for human agents is a separate $50 per agent add-on
- Resolution billing rules changed on May 18, 2026; older accounts stay on the previous platform until they move
Skip it if your service team works inside Salesforce Service Cloud and has no plan to move.
- Starting price
- $29 per month
- Pricing model
- per action
- Free plan
- No
- Free tier
- None (Free plan retired)
Relevance AI builds specialist go to market agents, such as a BDR, meeting prep and post call agent, and chains them into workforces. It connects to Salesforce and HubSpot, works with Gemini, OpenAI and Claude, and passes model costs through at wholesale with no markup.
Pros
- Specialist agent templates such as a BDR, meeting prep and post call agent
- Workforces chain agents with AI handoffs or fixed next steps
- Vendor Credits pass model costs through at wholesale with no markup, and you can bring your own keys
- SOC 2 Type II and GDPR, with SSO, RBAC, audit logs and PII masking on Enterprise
Cons
- Two meters to track: Actions and Vendor Credits
- Extra Actions cost $80 per 1,000, far above the plan rate
- Calling and meeting agents start at $349 a month on Team
- Public pricing page shows only Enterprise, and too few public reviews to rate (2 on Trustpilot)
Skip it if you need a published price; Relevance AI is quote only on an Enterprise plan.
- Starting price
- €24 per month billed monthly (about $27)
- Pricing model
- per workflow execution
- Free plan
- Yes
- Free tier
- Self hosted Community Edition free; 14 day cloud trial with 1,000 executions
n8n's Community Edition is free to self host, and cloud Starter is about $27 (€24) a month billed monthly for 2,500 executions with unlimited steps per run. You pick any model, including local ones, write JavaScript or Python, and keep data on your own servers, which Agentforce cannot offer.
Pros
- Free self hosted edition with full source on GitHub (207,000+ stars)
- Bills per execution with unlimited steps, so long agent chains cost the same as short ones
- Unlimited users and workflows on every plan
- Swap cloud or local models, multi agent and RAG support
Cons
- Steeper learning curve than Zapier or Make
- Business plan jumps to €667 per month billed annually (about $750) and is self hosted only
- Self hosting means you own uptime, updates and security
- Fewer native integrations than Zapier
- Prices are listed in euros only, so the USD cost moves with the exchange rate
Skip it if nobody on your team can manage JSON, APIs and webhooks, or maintain a server.
- Starting price
- $29.99 per month billed monthly
- Pricing model
- per task, plus per activity for Agents
- Free plan
- Yes
- Free tier
- 100 tasks and 400 agent activities per month
Zapier Agents work across 9,000+ apps, including Salesforce, with a free plan that includes 400 agent activities a month. Professional starts at $29.99 a month billed monthly, and Agents Pro adds 1,500 activities for $50. It is the fastest way to give a small team agents without a CRM project.
Pros
- 9,000+ app integrations, the largest catalog in this category
- Free plan includes Agents with 400 activities a month
- Zapier Copilot builds agents from a plain English prompt
- SOC 2 Type II and SOC 3 listed on its comparison page
Cons
- Per task billing gets expensive for high volume workflows
- Agents are a separate meter on top of your Zap plan
- No self hosting option
- Trustpilot score of 1.3 from 324 reviews, mostly billing and renewal complaints
Skip it if you run high volume; per task and per activity billing grows quickly.
Price comparison at a glance
| Platform | Usage price | Platform or license fee |
|---|---|---|
| Agentforce | $0.10 per action or $2 per conversation | Salesforce Core from $195 per user per month billed annually |
| Microsoft Copilot Studio | $0.01 per credit pay as you go, or $200 for 25,000 credits billed annually | None to build |
| HubSpot Customer Agent | $0.50 per resolution | Service Hub Professional $100 per seat per month |
| Intercom Fin | $0.99 per outcome | None standalone, 50 outcome monthly minimum |
| Zendesk AI agents | $1.50 committed, $2.00 pay as you go per resolution | From $25 per agent per month billed monthly |
| Relevance AI | Quote only | Enterprise contract |
| n8n | Per execution | Free self hosted, cloud from $24 per month |
| Zapier | Per task and per agent activity | Free plan, Professional from $29.99 per month |
A worked comparison: 5,000 support chats a month. On Agentforce Flex Credits at four actions each, that is $2,000 in usage plus your Salesforce licenses. On Intercom Fin standalone, if every chat ends in a billable outcome, it is $4,950 with no seat fees. On HubSpot it is $2,500 in resolutions plus Service Hub seats. Agentforce wins on usage cost if you already pay for Salesforce; it loses once you count licenses you would not otherwise buy. For the full math, see Agentforce pricing and the AI Price Index.
Enterprise platforms to watch
Salesforce's direct enterprise rivals also include ServiceNow's AI agents for IT and employee service, and Google's and OpenAI's agent platforms. Compare them in best enterprise AI agent platforms, Agentforce vs ServiceNow AI Agents and Copilot Studio vs Agentforce.
How we picked
We started from Agentforce's published prices and the reasons buyers leave, then ranked platforms in our database on four questions: does it remove the Salesforce license floor, does it cover the same jobs (support, sales, internal agents), is the price published, and how strong are its verified ratings and compliance. Every price comes from the vendor's own pricing page, checked in October 2026. Nobody paid for placement. See how we score.
Frequently asked questions
What is the best alternative to Agentforce?
Microsoft Copilot Studio, for most enterprises. It matches Agentforce on connectors, governance and model choice, credits start at $0.01 each, and employee agents are included for Microsoft 365 Copilot users. If your main use is customer support, Intercom Fin at $0.99 per outcome is cheaper and runs on top of Salesforce.
Who are Agentforce's main competitors?
Microsoft Copilot Studio and ServiceNow's AI agents at the enterprise level, Google's and OpenAI's agent platforms for custom builds, and support specialists such as Intercom Fin, Zendesk and HubSpot's Customer Agent. For technical teams, n8n is the main code friendly option.
Is there a cheaper alternative to Agentforce?
Yes. HubSpot's Customer Agent bills $0.50 per resolution on Service Hub at $100 per seat per month, against Salesforce Core at $195 per user per month billed annually before Agentforce. n8n is free to self host and $24 a month on cloud Starter.
Can I use an AI agent with Salesforce without Agentforce?
Yes. Intercom Fin runs standalone on Salesforce with no seat fees, Zendesk and Relevance AI integrate with Salesforce, and Zapier and n8n can read and write Salesforce records in agent workflows. You lose native access to Flows and Apex, but you avoid the Agentforce add on.
Agentforce vs Copilot Studio: which costs less?
For employee agents in a Microsoft 365 company, Copilot Studio, since Microsoft 365 Copilot users run them without credit charges. For customer facing agents on Salesforce data, Agentforce Flex Credits at $0.10 per action are competitive once you already pay for Salesforce.
Is there a free alternative to Agentforce?
n8n's self hosted Community Edition is free and open source; you pay only for hosting and model tokens. Zapier's free plan includes 400 agent activities a month. Agentforce itself has a free build tier, Salesforce Foundations, but production use is paid.