Outreach Review 2026: Amplify Pricing, AI Agents and Verdict

What it is

Outreach was one of the two original sales engagement platforms, with Salesloft. Reps use it to run sequences of emails, calls and tasks, log activity to the CRM and manage their day. Over time it added a dialer (Outreach Voice), conversation intelligence, deal and pipeline management, forecasting and an AI assistant called Kaia.

Outreach now positions itself as an "agentic AI platform for revenue teams," redirects outreach.io to outreach.ai, and repackaged everything into four Amplify packages with AI credits. Its homepage pitch: "Stop renting software. Start hiring AI agents." Outreach says sellers close over 2 million opportunities a month on the platform. Named customers include Avis, SailPoint and WithMe.

Pricing explained

Outreach's pricing page lists four packages and no prices. Pricing combines per user licenses with consumption based AI credits. There is no platform fee and support is included. You can buy extra credit packs, and add ons include data sharing, connectors, additional instances and listener licenses.

Package	AI credits	Built for	Key additions	API calls
Amplify Essentials	10,000	Conversation intelligence and coaching	AI Assist, Meeting Prep Agent, coach cards, live coaching cards, deal health, transcription, sentiment	Not listed
Amplify Core	25,000	Pipeline creation and account management	Multichannel sequences, AI Assist for accounts, emails and calls, account planning, call insights, engagement reporting	250,000
Amplify Plus (most popular)	50,000	Revenue acceleration	Everything in Essentials and Core, Outreach Voice dialer, deal and pipeline management, win loss	500,000
Amplify Pro	100,000	Revenue orchestration	AI forecast projection, scenario planner, forecast rollups, territory management, multi currency, managed services	1,000,000

Essentials and Core are "choose one" entry packages. Note that Essentials does not include sequences; it is a conversation intelligence product.

What buyers report paying

Data point	Figure (Vendr)
Median contract	$45,600 a year
Range	$8,660 to $215,400
Purchases analyzed	919
Average negotiated savings	12.44%
Onboarding fees	$5,000 to $25,000+
Volume discounts start	20 to 25 users

Vendr says multi year terms often cut effective annual pricing by 15 to 30% and that bundling add ons up front beats adding them later. These are buyer reported figures, not Outreach prices. Compare the published seat prices of other tools on the AI Price Index.

The two meter problem

Seats are predictable; credits are not. Outreach does not publish how many credits each action uses, so ask for a credit rate card, a usage report from a comparable customer and the price of top up packs before you sign. Otherwise the AI that sold you the package becomes the line item that surprises you at quarter end.

Key features

Sequences and engagement

Multichannel sequences of email, calls and tasks, meeting scheduling, engagement and AI performance reporting with revenue attribution, a mobile app and a Slack app (Core and up).

AI agents and AI Assist

AI Assist across accounts, emails, calls, meetings and deals, a Meeting Prep Agent, research and deal agents, data enrichment and an Outreach MCP server and client, so agents can work from tools such as Claude.

Conversation intelligence and coaching

Real time transcription, action item detection, sentiment analysis, playlists, meeting insights and integrations with Zoom, Microsoft Teams, Google Meet and Cisco Webex. AI coach cards score calls automatically, and live coaching cards surface content during a call.

Deal and pipeline management

Deal health and alerts, pipeline management, team performance and win loss outcomes (Essentials and Plus), plus account planning and relationship maps.

Forecasting

On Pro: AI forecast projection, scenario planner, rollups, trends, territory management, multi currency and parallel forecasts. Outreach claims 81% accuracy predicting deal outcomes on Plus.

Data accuracy and deliverability

Outreach is not a data vendor. It enriches records but expects you to bring contacts from a CRM or a provider such as ZoomInfo or Apollo, so data quality depends on that source. Deliverability depends on your domains and send volume; Outreach is designed for reps sending from their own mailboxes at human scale rather than for blasting from dozens of warmed inboxes like Instantly.

What users say

Trustpilot: 2.4 from 41 reviews, with 12% five star, 7% four star and 81% one star, and only five reviews in the last 12 months. That is a small, old sample for a company of Outreach's size; most enterprise buyers review it on G2, which blocked our fetch.

Complaints: slow or absent support, an unhelpful knowledge base, an interface that reviewers call confusing despite AI additions, renewal price increases without flexibility, outdated training materials and implementations that took months.

Praise: satisfied users find it easy to use once set up and effective for campaigns.

Privacy and security

Outreach lists SOC 2 Type II, ISO 27001, ISO 27701 (privacy), ISO 42001 (AI management), HIPAA and Cloud Security Alliance STAR. Its trust center documents are shared through your account executive rather than publicly. It publishes a subprocessor list and governance controls for user and data settings. For AI features, ask whether your call recordings and emails are used to train models and how long transcripts are retained.

Who it is for

• Sales orgs with 25+ reps and a RevOps team to administer it
• Companies that want engagement, conversation intelligence and forecasting in one vendor
• Regulated teams that need HIPAA or ISO 42001 from their sales platform
• Salesforce centric orgs consolidating Gong, Clari and a sequencer

Who should skip it

• Teams under 10 reps; lemlist, Apollo or Reply.io publish prices and start same day
• Buyers who need a contact database included; see ZoomInfo or Amplemarket
• High volume cold emailers; see Instantly
• Anyone who needs predictable spend and cannot get a credit rate card

Alternatives

• Salesloft: the closest rival, now with Clari Forecast
• Gong: stronger conversation intelligence, with Gong Engage for sequences
• Amplemarket: all in one with data for smaller teams
• Apollo: the budget platform with database, sequences and dialer

See Outreach vs Salesloft.

Verdict

Outreach has one of the most complete revenue platforms on the market and a serious compliance stack, and its Amplify packages finally make clear what each tier includes. It still asks buyers to accept two unpublished meters, seats and AI credits, plus onboarding fees and a support reputation that trails its product. Large teams with RevOps support should shortlist it alongside Salesloft and Gong and negotiate a credit rate card and renewal cap. Smaller teams will get more value from tools with published prices.